IT Help Desk 

Work Schedule:

🔹 Shift-based (8 hours per day)

🔹 5 working days per week

🔹 2 days off

🌟 Requirements:

🔹 Strong proficiency in English (spoken and written)

🔹 Educational background in Information Technology (Diploma or higher)

🔹 0–2 years of experience in IT support or a related field

🌟 Roles & Responsibilities:

🔹 Provide first-line technical support to users via phone and ticketing systems

🔹 Troubleshoot hardware, software, and network-related issues

🔹 Log, track, and manage support requests efficiently

🔹 Guide users through step-by-step solutions to resolve IT problems

🔹 Escalate complex technical issues to the appropriate technical teams

🔹 Maintain accurate documentation of incidents and resolutions

🔹 Ensure high-quality customer service and user satisfaction

🌟 Benefits:

🔹 Social Insurance

🔹 Medical Insurance

🔹 21 Days Annual Leave

🔹 Structured and professional work environment

🔹 Ongoing training and professional development opportunities