IT Support / End User Support

An End User Support Engineer to provide technical support to users across the organisation.

The role involves the installation, configuration, and troubleshooting of hardware, software, and network-related issues, while ensuring minimal disruption to business operations.

·      Provide on-site and remote support for desktops, laptops, printers, and peripherals.
·       Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).
·       Install, configure, and upgrade end-user hardware and software as per IT policies.
·       Manage user accounts, access rights, and group policies in Active Directory.
·       Support connectivity issues, including LAN, Wi-Fi, VPN, and IP telephony.
·       Coordinate with vendors for hardware repairs or replacements.
·       Log incidents and service requests accurately in the ITSM tool and follow through to resolution.
·       Assist with onboarding/offboarding activities (device setup, profile configurations).
·       Participate in IT asset inventory, audits, and compliance reporting.
·       Maintain documentation, FAQs, and user guides for common issues.
·      3-5 years of experience in IT end-user support or desktop support.
·       Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.
·       Experience with hashtag#Active hashtag#Directory, hashtag#Outlook hashtag#Exchange, and remote support tools.
·       Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).
·       Understanding of IT security, endpoint protection, and patching.

Preferred Qualifications:

Bachelor’s Degree in Information Technology or a related field.
Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus